Frequently Asked Questions

Q. What is the ACT! Cloud?
A: The ACT! Cloud is YOUR ACT! Software and YOUR ACT! Database powered by OUR Network Infrastructure managed and supported by OUR Team of Network Engineers and ACT! Experts.

Q. How does the ACT! Cloud work?
A. Each ACT! Cloud user is assigned a unique user name and password which will allow them to log into your central ACT! db from any computer using Internet Explorer. No software is required to be loaded on PC.

Q. Why does the ACT! Cloud work?
A. The ACT! Cloud works because we care. Your ACT! Cloud team is dedicated to providing you with a worry free service 24/7.

Q. Can I try the ACT! Cloud?
A. Yes. You can try the ACT! Cloud online free for 15 days. Sign-up Now!

Q. Can I sync my ACT! db with my Blackberry?
A. Yes. The ACT! Cloud will sync wirelessly with your Blackberry using a service called Handheld Contact.

Q. If I discontinue the ACT! Cloud service can I get my data back?
A. Certainly. This is definitely one of the great advantages of owning your ACT! software. We understand that business needs change, if you need to discontinue The ACT! Cloud service you can receive a complete back-up copy of your ACT! db within 24 hours. This back up copy may be easily restored on any PC or server that meets the ACT! minimum system requirements [PDF].

Q. Why do I need the ACT! Cloud?
A. No hardware cost, No network costs, No upfront IT consulting costs. Your ACT! cloud system can be up and running within one business day for less than $1 day/user.

Q. Does the ACT! Cloud online work with MS Outlook email?
A. Yes. For set-up instructions see Outlook Integration with ACT! for Web [PDF]

Q. Does the Act! Cloud online work with MS Word?
A. Yes. Beginning with ACT! 2010 Corporate Edition, MS Word may be used as your default word processor for letter, email and quote templates using either the windows or web application.

Q. What is an ACT! Cloud web-based (online) user?
A. ACT! web-based or online users access the central database located on the central server from any computer via Internet Explorer using a unique user name and password. No software is loaded on the users PC.
*MAC users access the db using Safari Browser.

Q. What is an ACT! Cloud windows (off-line) user?
A. ACT! Cloud Windows or off-line users access a remote copy of the central ACT! db installed on their PC. Changes to the remote and central db are updated via “remote database synchronization”. ACT! software is loaded on the users PC.

Q. What is a dual-access user? Both online and off-line user.
A. ACT! Dual Access users have the flexibility of accessing the central db directly via the Web from any PC using Internet Explorer (IE) <or> off-line using their remote db and synchronizing changes when they reconnect to the internet to the central ACT! db located on the server.
*For more information: See Differences between ACT! Win vs. Web [PDF]

Q. What are some advantages of Dual Access for hosted users?
A. Dual Access allows the user to access their ACT! db both off-line and online.
         • ACT! Cloud off-line allows the use of ACT! add-on applications
         • ACT! Cloud off-line will sync with your Outlook Calendar
         • ACT! Cloud off-line allows the end-user to import data into the ACT! db
         • ACT! Cloud off-line allows the remote administrator to make security changes for users.
         • A complete copy of your ACT! db always remains local
         *For more information: See Differences between ACT! Win vs. Web [PDF]

Q. Do I need another ACT! license for dual access?
A. No. Beginning with the ACT! Premium 2009 (v.11.0) release both the windows and web licenses are included with ACT! Corporate Edition Software Licensing.

Q. Can The ACT! Cloud host our existing ACT! database?
A. Yes, we are happy to host your existing ACT! database. Just provide us with a back-up copy of your existing ACT! db and we will have your ACT! users connecting to your central ACT! db from anywhere in the world.
*Hosting ACT! v.2008, v.2009 and v.2010.